Hello.
This is the Account Theft Team of Gravity Co., Ltd. Customer Support Center.
Recently, we have received numerous reports and damage claims related to suspected account theft incidents.
To prevent damage from account theft, it is primarily necessary to strengthen the security of your account and in-game information (characters, etc.) in order to minimize related damage.
The following are the measures currently recommended by Gravity Co., Ltd. to strengthen personal security.
1. Password Settings
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Periodically change your account password. [Change Password Shortcut]
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Set up a secondary password in-game.
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Set separate passwords for specific GNJOY content (such as the Item Shop, etc.).
2. Strengthening Security for Games You Do Not Use
- Most games currently serviced by Gravity Co., Ltd. can be accessed using a single [Integrated Account], and [G Cash] is also usable across all games. As such, you may suffer damage such as unwanted consent to terms of use, character creation, or cash usage in games you do not wish to use.
To prevent such damage in advance for games you do not use, we recommend applying usage restrictions to those games.
Please note that for usage restriction or cancellation requests, you must complete identity verification and submit a request via 1:1 Inquiry, after which the request will be reviewed and processed.
※ When submitting a [1:1 Inquiry], please select the category [Account Inquiry > Other Account Issues], and refer to the information below for what to include in your inquiry.
Account Name:
Name of Game for Usage Restriction Request:
3. GnJoy MOTP Setup
Please refer to the information above and make efforts to strengthen the security of your own account and in-game information.
Thank you.
Gravity Co., Ltd. Customer Support Center Account Theft Team