Hello, This is the Gravity Co., Ltd. Ragnarok Online: Zero Operations Team.
Some parts of the GNJOY Terms of Service and Privacy Policy will be changed. We ask that our customers familiarize themselves with the following content so that you do not experience any inconvenience in using our services.
Details are as follows.
■ Effective Date: Thursday, December 28, 2023 ■ Reason for Change: Application of the deletion of special provisions for information and communications service providers under the Personal Information Protection Act ■ Details of Changes
| Terms of Service Change Details | ||
| Clause | Existing Terms of Service | Revised Terms of Service |
| Article 11 [Termination of Use] | 1. The Company classifies accounts that exceed the standards set forth in each of the following items but do not use the service (in cases where a separate retention period is set by law, accounts that meet the standards of each item below and have exceeded the retention period set by law) as long-term unused accounts, and stores and manages the personal information of such accounts separately from the personal information of other users. Accounts classified as long-term unused accounts will have their service use restricted. ㉠ All accounts that have never logged in for 1 year after registration ㉡ All accounts that have never logged in for 1 year from the last login date | In the case of accounts that exceed the standards set forth in each of the following items but do not use the service, the Company shall consider use of the service to have been terminated, and the Company may change or delete the in-game information or account of the relevant account after providing prior notice to the user at least 30 days in advance. However, accounts with records of paid/free charging, purchase, cancellation, refund, gifting, cash conversion, etc. are excluded from deletion. ㉠ If a character below level 20 exists on an account that has not logged in for 3 months, the in-game information will be deleted ㉡ Accounts that have never logged in for 1 year after registration will have their in-game information and account deleted ㉢ Accounts that have never logged in for 1 year from the last login date will have their in-game information and account deleted |
| 2. If a user does not separately apply to the Company for restoration within 90 days after conversion to a long-term unused account under the preceding paragraph, the Company shall terminate the service agreement for the relevant long-term unused account and delete related information. | Deleted | |
| 3. For accounts holding game data of characters below level 20 among accounts for which service usage records have not been confirmed for 3 months, the Company shall consider use of the relevant service to have been terminated and shall delete the game data after prior notice. However, game data with records of paid/free charging, purchase, cancellation, refund, gifting, cash conversion, etc. is excluded. | Merged with Article 11, Paragraph 1 | |
| Existing Privacy Policy | Revised Privacy Policy |
| Effective Date: August 7, 2023 | Effective Date: December 28, 2023 |
| 5. Separate Storage and Management of Personal Information for Long-Term Unused Accounts The Company converts accounts with no service usage records (game usage, GNJOY website access, payments, etc.) for the past 1 year into long-term unused accounts, and stores and manages the personal information of such accounts separately. Once converted to a long-term unused account, all service use, including game usage, becomes unavailable, and a separate restoration procedure must be completed within the personal information separate storage period in order to use the service again. The Company will separately notify users who are expected to be converted to long-term unused accounts, and if the service is used again before conversion to a long-term unused account, the conversion to a long-term unused account will be cancelled. The targets and management period for conversion to long-term unused accounts are as follows. (1) Targets for conversion to long-term unused accounts: Accounts with no service usage records for 1 year (2) Exceptions to conversion to long-term unused accounts: Accounts whose last record of paid/free charging, purchase, cancellation, refund, gifting, cash conversion, etc. has not exceeded 5 years (3) Personal information separate storage and management period: Personal information deleted after 90 days of separate storage and management (4) Items of personal information stored and managed separately: Information entered at the time of membership registration (account information, contact information, etc.), service usage records, payment records, etc. | Deleted |
| 6. Matters Concerning the Provision of Personal Information to Third Parties | 5. Matters Concerning the Provision of Personal Information to Third Parties |
| 7. Rights of Users and Legal Representatives and How to Exercise Them | 6. Rights of Users and Legal Representatives and How to Exercise Them |
| 8. Outsourcing of Personal Information Processing | 7. Outsourcing of Personal Information Processing |
| 9. Matters Concerning the Installation, Operation, and Refusal of Automatic Personal Information Collection Devices | 8. Matters Concerning the Installation, Operation, and Refusal of Automatic Personal Information Collection Devices |
| 10. Measures to Ensure the Safety of Personal Information | 9. Measures to Ensure the Safety of Personal Information |
| 11. Department, Name, and Contact Information of the Personal Information Protection Officer Personal Information Protection Officer Name: Lee Su-ho Department/Position: Systems Division/Sub-Division Head Phone: 1588-9897 (nationwide) Fax: 02-2132-7077 E-mail: [email protected] | 10. Department, Name, and Contact Information of the Personal Information Protection Officer Personal Information Protection Officer Name: Seo Hyeok-nam Department/Position: Information Security Unit/Unit Head Phone: 1588-9897 (nationwide) Fax: 02-2132-7077 E-mail: [email protected] |
| 12. Remedies for Infringement of Data Subject Rights | 11. Remedies for Infringement of Data Subject Rights |
| 13. Changes to the Privacy Policy | 12. Changes to the Privacy Policy |
| 12. Changes to the Privacy Policy Privacy Policy Announcement Date: July 31, 2023 Privacy Policy Effective Date: August 7, 2023 | 12. Changes to the Privacy Policy Privacy Policy Announcement Date: December 14, 2023 Privacy Policy Effective Date: December 28, 2023 |
■ Consent and Objection
- If you do not express your consent or refusal by December 28, 2023, the effective date of the revised Terms of Service and Privacy Policy, you will be considered to have agreed to the revised Terms of Service and Privacy Policy.
- If you do not agree to the revised Terms of Service and Privacy Policy, you may request to withdraw your membership.
- For inquiries and objections regarding the content of the revised Terms of Service and Privacy Policy, please contact Customer Center or submit a 1:1 inquiry.
Thank You.