Hello.
This is the Gravity Co., Ltd. Ragnarok Zero Operations Team.
We would like to thank our customers for their interest and love for Ragnarok Zero.
First, we would like to inform you about the login failure issue you have been experiencing inconvenience with.
Currently, when a large number of customers attempt to log in simultaneously,
overload on the login server continues to occur, causing connection issues.
Our staff in charge are continuously working to fix the cause of this issue,
but it has not yet been resolved.
Once this is resolved,
we will make sure to announce it as a top priority in the notice section of our website.
We have prepared the following compensation, though modest, for the customers who have experienced inconvenience.
■ Weekend Guerrilla Event
-
Ragnarok Zero all-server EXP +20% event
- December 16, 2017 00:00 ~ December 18, 10:00
Additional in-game item compensation is being prepared separately, and we will provide further notice through the announcement on 12/18.
Secondly, here is information regarding game data reset.
There are currently no plans to reset the game data for Ragnarok Zero,
and if there are any additions or changes to this matter, we will inform you as a top priority through our notices.
Our staff are continuously making efforts to provide our customers with stable gameplay.
We will do our best to resolve the current issues as quickly as possible,
so that you can enjoy the game in a comfortable environment.
Despite having disappointed you many times, to our customers who continue to visit Ragnarok Zero,
we extend our sincere thanks, and we will strive to make Ragnarok Zero even better.
Thank You.
Gravity Co., Ltd. Ragnarok Zero Operations Team