Hello. This is the Gravity Co., Ltd. Ragnarok Online: Zero Operations Team.
We would like to inform you that an issue has been identified where progressing through the Episode is intermittently impossible.
Episode Part 1-1 through Part 1-2 was designed to be completable once before Job Change and once after Job Change, however, it has been confirmed that some users who completed the Episode once before Job Change were unable to progress through Part 1-1 after Job Change.
This issue was addressed during the regular maintenance on September 20, 2023, and any customers who continue to experience difficulty progressing through the Episode are welcome to leave a 1:1 inquiry, and we will check and assist you.
Additionally, as a token of our apology, we have prepared the following compensation, so please check the details below.
■ Compensation for All Users
- Period: From September 22, 2023 until before the maintenance on October 5, 2023
- Details: Item provided upon logging into the game during the above period (once per account)
- Contents:
[Not for Sale] Growth Elixir x10
Once again, we sincerely apologize for the inconvenience caused by this issue, and we will strive to provide an even more pleasant service environment.
Thank you.
Gravity Co., Ltd. Ragnarok Online: Zero Operations Team