Hello.
This is the Gravity Ragnarok Online: Zero operations team.
Some parts of the GNJOY Terms of Service, Paid Service Terms of Service, and Operating Policy will be changed.
We ask that customers familiarize themselves with the details below to avoid any inconvenience in using our services.
The details are as follows.
**■ Effective Date: Wednesday, September 27, 2023
■ Reason for Change: Change in age notation method and terminology, change in prior notice method
■ Details of Change**
| Clause | Existing Paid Service Terms of Service | Revised Paid Service Terms of Service |
| Article 2
[Effect and Amendment of Terms] | 3. These Terms may be amended within the scope not in violation of relevant laws when a reasonable reason arises. Amended Terms will be announced via the website bulletin board and E-mail 7 days prior to the application date. However, if the Terms are amended in a manner disadvantageous to users, notice will be given via the website bulletin board and E-mail 30 days prior to the application date. The amended Terms take effect on the announced and notified application date. | 3. When the Company amends the Terms, it shall specify the application date, amended content, and reason for amendment, and post such information within the game service or on a linked screen at least 7 days prior to the application date to notify users. However, if the amended content is disadvantageous to users or involves a material change, the Company shall post notice in the same manner as above at least 30 days prior to the application date and notify users via the method specified in Article 21, Paragraph 1. In this case, the pre-amendment content and post-amendment content shall be clearly compared and displayed so that users can easily understand them. |
| 4. When the Company amends the Terms, it shall confirm whether the member consents to the application of the amended Terms after announcing them. If the announcement of the amended Terms also states that failure to express consent or refusal will be deemed consent, then if the user does not express refusal by the effective date of the Terms, the user may be deemed to have agreed to the amended Terms. | 4. When the Company amends the Terms, it shall confirm whether the user consents to the application of the amended Terms after announcing them. If the announcement of the amended Terms also states that failure to express consent or refusal will be deemed consent, then if the user does not express refusal by the effective date of the Terms, the user may be deemed to have agreed to the amended Terms. | |
| Article 4 [Definition of Terms] | 9. Minor User (hereinafter 'Minor') Refers to a user under the age of 19 (Korean age). | 9. Minor User (hereinafter 'Minor') Refers to a user under the age of 19. |
| Article 13
[Effects of Withdrawal of Subscription] | 4. If goods, etc. have already been partially used or partially consumed, the Company may charge the user an amount corresponding to the benefit gained by the member through the partial use or consumption of such goods, or the cost incurred in supplying such goods. | 4. If goods, etc. have already been partially used or partially consumed, the Company may charge the user an amount corresponding to the benefit gained by the user through the partial use or consumption of such goods, or the cost incurred in supplying such goods. |
| Article 17
[User's Responsibility for Information Management] | 2. If a member becomes aware that their information has been stolen or is being used by a third party, they must notify the Company immediately and follow the Company's guidance if provided. | 2. If a user becomes aware that their information has been stolen or is being used by a third party, they must notify the Company immediately and follow the Company's guidance if provided. |
| Article 22
[User Grievance Handling and Dispute Resolution] | 1. The Company shall guide the method for members to submit their opinions or complaints on the service's initial screen or website, considering the convenience of members. The Company operates a dedicated organization to handle such opinions or complaints from members. | 1. The Company shall guide the method for users to submit their opinions or complaints on the service's initial screen or website, considering the convenience of users. The Company operates a dedicated organization to handle such opinions or complaints from users. |
| Clause | Existing Terms of Service | Revised Terms of Service |
| Article 2
[Effect and Amendment of Terms] | 3. These Terms may be amended within the scope not in violation of relevant laws when a reasonable reason arises. Amended Terms will be announced via the website bulletin board and E-mail 7 days prior to the application date. However, if the Terms are amended in a manner disadvantageous to users, notice will be given via the website bulletin board and E-mail 30 days prior to the application date. The amended Terms take effect on the announced and notified application date. | 3. When the Company amends the Terms, it shall specify the application date, amended content, and reason for amendment, and post such information within the game service or on a linked screen at least 7 days prior to the application date to notify users. However, if the amended content is disadvantageous to users or involves a material change, the Company shall post notice in the same manner as above at least 30 days prior to the application date and notify users via the method specified in Article 26, Paragraph 1. In this case, the pre-amendment content and post-amendment content shall be clearly compared and displayed so that users can easily understand them. |
| 4. When the Company amends the Terms, it shall confirm whether the member consents to the application of the amended Terms after announcing them. If the announcement of the amended Terms also states that failure to express consent or refusal will be deemed consent, then if the user does not express refusal by the effective date of the Terms, the user may be deemed to have agreed to the amended Terms. | 4. When the Company amends the Terms, it shall confirm whether the user consents to the application of the amended Terms after announcing them. If the announcement of the amended Terms also states that failure to express consent or refusal will be deemed consent, then if the user does not express refusal by the effective date of the Terms, the user may be deemed to have agreed to the amended Terms. | |
| Article 4 [Definition of Terms] | 7. Minor User (hereinafter 'Minor') Refers to those under the age of 19 (Korean age) among users. | 7. Minor User (hereinafter 'Minor') Refers to those under the age of 19 among users. |
| Article 8 [Application for Use] | 4. Pursuant to Article 31 of the 'Act on Promotion of Information and Communications Network Utilization and Information Protection' and Article 12-3, Paragraph 1, Item 2 of the 'Game Industry Promotion Act,' the Company shall approve membership registration for children under 14 (Korean age) or teenagers under 18 (Korean age) only after obtaining consent from their legal representative. | 4. Pursuant to the 'Personal Information Protection Act' and the 'Game Industry Promotion Act,' the Company shall approve membership registration for children under 14 or teenagers under 18 only after obtaining consent from their legal representative. |
| Article 18
[Service Usage Guidance and Restrictions] | 3. If the Company's restriction of use is justified, the Company shall not compensate members for any damages incurred due to such restriction. | 3. If the Company's restriction of use is justified, the Company shall not compensate users for any damages incurred due to such restriction. |
| Article 27
[User Grievance Handling and Dispute Resolution] | 1. The Company shall guide the method for members to submit their opinions or complaints on the service's initial screen or website, considering the convenience of members. The Company operates a dedicated organization to handle such opinions or complaints from members. | 1. The Company shall guide the method for users to submit their opinions or complaints on the service's initial screen or website, considering the convenience of users. The Company operates a dedicated organization to handle such opinions or complaints from users. |
| Clause | Existing GNJOY Operating Policy | Revised GNJOY Operating Policy |
|---|---|---|
| 1. General Principles | The Operating Policy may be changed when a reasonable reason arises, and the changed content will be announced via the website and E-mail at least 7 days prior. However, if the Operating Policy is changed in a manner disadvantageous to users, notice will be given via the website and E-mail 30 days prior to the application date. | The Operating Policy may be changed when a reasonable reason arises, and will be posted within the game service or on a linked screen, etc. at least 7 days prior to the application date to notify users. However, if the Operating Policy is changed in a manner disadvantageous to users, it will be posted within the game service or on a linked screen, etc. at least 30 days prior to the application date, and users will be notified via electronic memo, in-game messages, etc. |
| Clause | Existing Ragnarok Online, Ragnarok Online: Zero Operating Policy | Revised Ragnarok Online, Ragnarok Online: Zero Operating Policy |
|---|---|---|
| 1. General Principles | The Operating Policy may be changed when a reasonable reason arises, and the changed content will be announced via the website and E-mail at least 7 days prior. However, if the Operating Policy is changed in a manner disadvantageous to users, notice will be given via the website and E-mail 30 days prior to the application date. | The Operating Policy may be changed when a reasonable reason arises, and will be posted within the game service or on a linked screen, etc. at least 7 days prior to the application date to notify users. However, if the Operating Policy is changed in a manner disadvantageous to users, it will be posted within the game service or on a linked screen, etc. at least 30 days prior to the application date, and users will be notified via electronic memo, in-game messages, etc. |
■ Consent and Objection
- If you do not express consent or refusal by September 27, 2023, the application date of the revised Terms of Service, Paid Service Terms of Service, and Operating Policy,
you will be deemed to have agreed to the revised Terms of Service, Paid Service Terms of Service, and Operating Policy. - If you do not agree to the revised Terms of Service, Paid Service Terms of Service, and Operating Policy, you may request to withdraw your membership.
- Please direct any inquiries or objections regarding the revised Terms of Service, Paid Service Terms of Service, and Operating Policy
to Customer Center or through a 1:1 inquiry.
Thank You.