Hello, This is the Gravity Co., Ltd. Ragnarok Online: Zero Operations Team.
We would like to inform you about the Christmas & New Year event items.
Regarding some accounts that received only the RODEX message without the event item,
this matter has been addressed through the responsible department, and as of January 4th around 14:35,
the distribution of the undelivered 
Booster Mission Tickets has been completed.
We apologize for the sudden inconvenience caused to your gameplay, and we will continue to strive to provide a more stable gaming environment.
Thank you.
Hello, This is the Gravity Co., Ltd. Ragnarok Online: Zero Operations Team.
We would like to inform you about the Christmas & New Year event items.
During the event period from December 24th to December 25th,
the Booster Mission Ticket was supposed to be delivered via RODEX upon logging into the game,
however, it has been confirmed that some accounts received only the RODEX message without the event item.
We would like to inform you that the matter regarding the distribution of the event item has been forwarded to the responsible department and is currently under review.
Any further updates and information regarding the distribution of event rewards will be provided through an update to this notice.
We apologize for the sudden inconvenience caused to your gameplay, and we will continue to strive to provide a more stable gaming environment.
Thank you.