Hello.
This is the RO1 Studio Ragnarok Online: ZERO Team.
This post is organized in Q&A format regarding the topics our customers frequently ask about.
Please refer to it for your convenience, and this post will be continuously updated.
Q. When upgrading 'Suppression Force Armor' to 'Expeditionary Force Armor' as scheduled in the January update,
will the refine level and enchants be retained? (Added 1/12)
A. When upgrading Suppression Force Armor to Expeditionary Force Armor, since this is an upgrade to higher-tier armor,
the refine level and enchant effects of the Suppression Force Armor will not be retained and will be reset.
Q. Is there an EXP/drop rate penalty applied based on the level difference between the character and the monster?
A. The penalties currently applied in Ragnarok Zero based on level difference are as follows.
| ~ -10 | No Penalty |
| -11 ~ -15 | 10% Penalty |
| -16 ~ -20 | 30% Penalty |
| -21 ~ -25 | 50% Penalty |
| -26 ~ -30 | 70% Penalty |
| -31 ~ | 90% Penalty |
| ~ -10 | No Penalty |
| -11 ~ -15 | 20% Penalty |
| -16 ~ -20 | 30% Penalty |
| -21 ~ | 50% Penalty |
Q. I can't download the client~
A. The client download on the homepage can only be done
using Internet Explorer, which supports Active X.
After installing the CDN Active X, please run the download again,
as it should download normally. Please keep this in mind.
Q. The Game Starter on the homepage won't install~
A. Currently, accessing the game through the homepage is functioning normally.
For customers who cannot access the game through the homepage,
please run the RagnarokZero.exe file located in the folder where Ragnarok Zero is installed.
(The default installation path for Ragnarok Zero is C:\Gravity\RagnarokZero.)
Q. It says XML loading failed.
A. This issue can occur when the client was not installed properly.
Please download the latest installation client (exe file) from the homepage and
reinstall it.
Q. What is the [
Gift with Gratitude] and how can I receive it?
A. This item is provided as a token of gratitude to customers who play Ragnarok Zero.
(It will be collectively deleted during the regular maintenance on December 27, 2017.)
This item can be received via in-game RODEX, so please keep this in mind.
Q. I would like to know the refund amount for my G Cash.
A. You can check your G Cash balance on the homepage.
After logging into the official homepage, you can check your G Cash balance in the upper right corner,
and refund requests that have been received will be processed sequentially after the person in charge verifies the data.
Q. Is multi-client access possible in Ragnarok Zero?
A. By default, running multiple clients is not possible in Ragnarok Zero.
However, this restriction has temporarily been lifted in order to fix the current connection issue.
Please note that multi-client functionality will be disabled again in the future.
Q. Santa Chase Event - Will free cash be given to characters holding the '
Red Stocking'?
A. The "5,000 KRW free cash" given to customers holding the 'Red Stocking,' the reward item from the Santa Chase event held from 12/6 ~ 12/28,
is provided once per account that holds the item.
Please note that this is a one-time event provided per account, not per character.
Q. I can't see the NPCs in Izlude~
A. Izlude is an area with channeling applied, and there are a total of 5 channels in this area.
Some NPCs may only exist in Channel 1, so please move to Channel 1 and
look for the NPC. The method for using channels is as follows.
① In the current area, type /location (the chat window will display Izlude (izlude_alphabet))
② izlude_a is Channel 1. If you are not on Channel 1, check the minimap in the upper right corner of the game screen,
then move to the magnifier icon location in the 6 o'clock direction.
③ Click the Channel Movement NPC to move to Channel 1.
④ Find and use the NPC you are looking for.
Q. My 
Poring's intimacy has reached 'Best Friend' but it isn't evolving~
A10. The Cupet evolution system has not been updated yet, and
if an update regarding this is implemented, we will notify you with top priority through the homepage.
Q. Will the game data be reset?
A11. There are currently no plans to reset Ragnarok Zero's game data.
If there are any additions or changes regarding this, we will notify you with top priority
through the notice board on the homepage.
We would like to thank our customers who love Ragnarok Zero.
Thank you.
Gravity Co., Ltd. RO1 Studio Ragnarok Online: ZERO Team