Hello. This is the Ragnarok Online: Zero Operations Team at Gravity Co., Ltd.
This morning, a network failure at some telecommunication carriers caused an issue where access to the official website and the game was not possible. This has been confirmed, and we would like to inform you that, as of 12:00, service is now available following recovery measures taken by the carriers.
Game access is now functioning normally, so for customers who experienced inconvenience, we kindly ask that you reconnect and continue using the service, even though it may be inconvenient.
Additionally, phone consultations with our Customer Center were also temporarily unstable due to the communication failure, but we would like to inform you that this is now available as well. Customers with inquiries are welcome to submit a 1:1 inquiry through the Customer Center or contact us via phone consultation. (Content added 10/25 12:15)
We apologize for the sudden inconvenience caused to your use of our service, and we will strive to provide a more stable environment going forward.
Thank you.
Ragnarok Online: Zero Operations Team, Gravity Co., Ltd.