Hello. This is the Gravity Ragnarok Zero Operations Team.
Some parts of Ragnarok Zero's Privacy Policy will be changed. We ask that all users familiarize themselves with the following content so as not to experience any inconvenience in using our services.
Details are as follows.
■ Effective Date: Thursday, August 12, 2021
**■ Changes
- Privacy Policy Old/New Comparison Table**
| Current | After Revision |
|---|---|
| Effective Date: 2021.1.19 | Effective Date: 2021.8.12 |
| When revising the Privacy Policy, the Company posts the changes on the 'Notices' section of the website at least 7 days prior to the revision so that users can easily recognize the revised content. | When revising the Privacy Policy, the Company posts the changes through a separate method so that users can easily recognize the revised content. |
| 1. Consent to Collection of Personal Information The Company considers users to have consented to the collection of personal information when they select <I Agree> regarding the Privacy Policy, Terms of Service, and other service policies provided by the Company. | <Deleted> |
| 2. Items and Methods of Personal Information Collected | 1. Items and Methods of Personal Information Collected |
| (1) Information collected at membership registration - Required: ID, password, name (real name), mobile phone number, date of birth, E-mail, i-PIN number, real name (identity) verification number - Optional: address, phone number, SMS reception, mailing reception consent (2) Information collected when using paid services - Credit card payment: card company name, card number, card expiration date, etc. - Mobile phone payment: mobile phone number, payment approval number, etc. - ARS payment: phone number, subscriber's date of birth, etc. - Bank transfer: bank name, account number, etc. - Coupon registration: coupon information, etc. ※ Depending on other payment methods, payment-related information must be entered, and the payment information entered is not used for any purpose other than payment. (3) Information collected during service use - Access IP information, service usage records, access logs, records of improper use (4) Information collected when a legal guardian consents to the Company's collection of personal information of a child under 14 years of age - Legal guardian's name, date of birth, E-mail, mobile phone number, legal guardian's real name (identity) verification number (5) Information collected when a legal guardian consents to membership registration of a minor under 18 years of age - Legal guardian's name, date of birth, E-mail, mobile phone number, legal guardian's real name (identity) verification number | (1) Information collected at membership registration - Required: ID, password, name (real name), gender, mobile phone number, date of birth, E-mail, duplicate registration confirmation information (DI), connecting information (CI) - Optional: address, phone number (2) Information collected when using paid services - Mobile phone payment: mobile phone number, telecom carrier, E-mail - ARS payment: E-mail - Bank transfer payment: depositor's name - Culture/Book voucher payment: Culture/Book voucher website ID - Happy Money voucher payment: Happy Money voucher website ID, Happy Money voucher website subscriber's name ※ Depending on other payment methods, payment-related information must be entered, and the payment information entered is not used for any purpose other than payment. (3) Information collected during service use - Access IP information, service usage records, access logs, records of improper use (4) Information collected when a legal guardian consents to the Company's collection of personal information of a child under 14 years of age - Legal guardian's name, date of birth, gender, E-mail, mobile phone number, legal guardian's duplicate registration confirmation information (DI), connecting information (CI) (5) Information collected when a legal guardian consents to membership registration of a minor under 18 years of age - Legal guardian's name, date of birth, gender, E-mail, mobile phone number, legal guardian's duplicate registration confirmation information (DI), connecting information (CI) |
| 3. Purpose of Collecting and Using Personal Information "Personal information" refers to information about a living individual that can identify the individual by name, resident registration number, etc. contained in the information (including information that, even if it cannot identify a specific individual by itself, can easily be combined with other information to identify the individual). The Company does not separately store users' resident registration numbers and does not disclose personal information without users' prior consent. The personal information collected and the purposes of using the collected personal information are as follows. (1) Name, date of birth, ID, password, i-PIN number, real name (identity) verification number - Identity verification for service use, provision of age-restricted services (2) E-mail, phone number, mobile phone number - Delivery of notices, confirmation of intent, securing smooth communication channels such as complaint handling, guidance on the latest information such as new services, new products, event information, etc. (3) Date of birth, bank account information, credit card information, mobile phone number, phone number - Billing for use of paid services (4) Address, phone number, mobile phone number - Demographic analysis, securing accurate delivery address for shipment of goods (5) SMS, mailing reception - Provision of events, update news (6) Legal guardian's name, date of birth, E-mail, mobile phone number, real name (identity) verification number - Confirmation of legal guardian's consent for collecting personal information of children under 14 years of age - Confirmation of legal guardian's consent for approval of membership registration of minors under 18 years of age - Identity verification of legal guardian (7) Access IP information, service usage records, access logs, records of improper use - Prevention of fraudulent use and unauthorized use by members | 2. Purpose of Collecting and Using Personal Information "Personal information" refers to information about a living individual that can identify the individual by name, resident registration number, etc. contained in the information (including information that, even if it cannot identify a specific individual by itself, can easily be combined with other information to identify the individual). The Company does not disclose users' personal information without their prior consent, and the purposes of collecting and using personal information are as follows. (1) Name, date of birth, ID, password, gender, duplicate registration confirmation information (DI), connecting information (CI) - Identity verification for service use, provision of age-restricted services (2) E-mail, phone number, mobile phone number - Delivery of notices, confirmation of intent, securing smooth communication channels such as complaint handling, guidance on the latest information such as new services, new products, event information, etc. (3) Mobile phone number, telecom carrier, E-mail, depositor's name, bank name, Culture/Book voucher website ID, Happy Money voucher website ID, Happy Money voucher website subscriber's name - Billing for use of paid services (4) Address, phone number, mobile phone number - Demographic analysis, securing accurate delivery address for shipment of goods (5) Legal guardian's name, date of birth, gender, E-mail, mobile phone number, legal guardian's duplicate registration confirmation information (DI), connecting information (CI) - Confirmation of legal guardian's consent for collecting personal information of children under 14 years of age - Confirmation of legal guardian's consent for approval of membership registration of minors under 18 years of age - Identity verification of legal guardian (6) Access IP information, service usage records, access logs, records of improper use - Prevention of fraudulent use and unauthorized use by members |
| 4. Retention and Use Period of Collected Personal Information While users use the services provided by the Company as members, the Company continuously retains and uses users' personal information for service provision, etc. However, information that a member directly deletes or modifies, or personal information in cases where membership withdrawal is requested, according to the procedures and methods described in "7. Matters Concerning Users' Management of Their Own Personal Information (Access, Correction, Deletion, etc.)", is completely deleted in a way that cannot be restored. However, the Company retains personal information for 90 days in case a service contract is terminated against the user's will due to reasons attributable to a third party or force majeure, and after 90 days, the member's personal information is deleted in a way that cannot be restored. However, personal information is retained for a certain period as follows based on regulations such as the Act on Consumer Protection in Electronic Commerce, etc. In this case, the Company uses the retained information only for the purpose of retention. - Records concerning contracts or withdrawal of offer: 5 years - Records concerning payment and supply of goods, etc.: 5 years - Records concerning consumer complaints or dispute resolution: 3 years | 3. Retention and Use Period of Collected Personal Information While users use the services provided by the Company as members, the Company continuously retains and uses users' personal information for service provision, etc., and after the purpose of collecting and using personal information has been achieved, the Company destroys the information without delay. However, the Company retains personal information for 90 days in case a service contract is terminated against the user's will due to reasons attributable to a third party or force majeure, and after 90 days, the member's personal information is destroyed in a way that cannot be restored. However, personal information is retained for a certain period as follows based on the relevant laws such as the Act on Consumer Protection in Electronic Commerce, etc. In this case, the Company uses the retained information only for the purpose of retention. (1) Act on Consumer Protection in Electronic Commerce, etc. - Records concerning labeling/advertising: 6 months - Records concerning contracts or withdrawal of offer: 5 years - Records concerning payment and supply of goods, etc.: 5 years - Records concerning consumer complaints or dispute resolution: 3 years (2) Protection of Communications Secrets Act - Records concerning website visits: 3 months Notwithstanding the above retention and use periods, information or records related to disputes between the Company and users may be retained and used by the Company for the purpose of resolving the dispute until the dispute is concluded. |
| 5. Procedures and Methods for Destroying Personal Information | 4. Procedures and Methods for Destroying Personal Information |
| 6. Separate Storage and Management of Personal Information for Long-term Unused Accounts | 5. Separate Storage and Management of Personal Information for Long-term Unused Accounts |
| 7. Sharing and Provision of Collected Personal Information The Company uses users' personal information within the scope notified in "3. Purpose of Collecting and Using Personal Information" and, in principle, does not use it beyond that scope or disclose users' personal information externally without prior consent. However, the following cases are exceptions. | 6. Matters Concerning Provision of Personal Information to Third Parties The Company uses users' personal information within the scope notified in "2. Purpose of Collecting and Using Personal Information" and, in principle, does not use it beyond that scope or disclose users' personal information externally without prior consent. However, the following cases are exceptions. |
| 8. Matters Concerning Users' Management of Their Own Personal Information (Access, Correction, Deletion, etc.) Users may at any time view or modify their registered personal information and may request withdrawal of membership. However, ID and name cannot be modified, and if a user wishes to change their ID for unavoidable reasons, they must cancel the existing ID and re-register. Access, correction, or withdrawal of membership regarding personal information can be done on MY PAGE after logging into each service website. For users who are unable to access, correct, or withdraw membership regarding personal information on the website, please contact the Company's customer center and we will guide you on how to proceed. If you have forgotten your password, please use the "Find ID/Password" menu on the website. | 7. Rights of Users and Legal Guardians and Methods of Exercising Them Users and legal guardians may at any time view or modify their own or the relevant child under 14 years of age's registered personal information and may request withdrawal of membership. However, ID cannot be modified, and if a user wishes to change their ID for unavoidable reasons, they must cancel the existing ID and re-register. Users or legal guardians of children under 14 years of age may request access, correction, or withdrawal of consent regarding personal information, and upon such request, the Company will take necessary action without delay. Access, correction, or withdrawal of membership regarding personal information can be done on MY PAGE after logging into each service website. If access, correction, or withdrawal of membership regarding personal information is not possible on the website, please contact the Personal Information Protection Officer or the person in charge of personal information protection in writing, by phone, or by email, and we will take action without delay. If you have forgotten your password, please use the "Find ID/Password" menu on the website. |
| 9. Entrustment of Personal Information Processing | 8. Entrustment of Personal Information Processing |
| @@TABLE0@@ | [Check Status of Personal Information Entrustment] @@TABLE1@@ Status of Re-entrustment Processing @@TABLE2@@ |
10. Matters Concerning Operation of  Cookies |
9. Matters Concerning Installation/Operation and Refusal of Automatic Personal Information Collection Devices |
| Users may choose whether or not to use cookies. Users can select [Tools > Internet Options > Privacy] at the top of the web browser to accept all cookies, receive a notification when a cookie is installed, or refuse all cookies. |
Users may choose whether or not to use cookies, and can use the settings feature provided for each web browser used to accept all cookies, receive a notification when a cookie is installed, or refuse all cookies. [Examples of Cookie Setting Methods] ① Internet Explorer: [Tools] → [Internet Options] → [Privacy] → [Advanced] at the top of the web browser ② Edge: [⋮] → [Site Permissions] → [Cookies and Site Data] at the top right of the web browser ③ Chrome: [⋮] → [Settings] → [Privacy and Security] → [Cookies and Other Site Data] at the top right of the web browser |
| 11. Technical and Managerial Measures Concerning Personal Information | 10. Measures to Ensure the Security of Personal Information |
| 12. Matters Concerning Collection of Opinions and Handling of Complaints Related to Personal Information The Company collects users' opinions regarding their personal information and has established all procedures and methods to handle complaints. Users can report complaints, and the Company will provide prompt and sufficient responses to users' reports. | <Deleted> |
| 13. Linked Sites The Company may provide links to other companies' websites or materials. In this case, the Company has no control over external sites and materials, and therefore cannot be responsible for or guarantee the usefulness, truthfulness, or legality of the services or materials provided from them. If you click on a link included by the Company and move to another site's page, that site's privacy policy is unrelated to the Company, so please check the policy of the newly visited site. | <Deleted> |
| 14. Matters Concerning Protection of Children's Information Under current law, children under 14 years of age must fully understand the purpose of collecting and using personal information and obtain the consent of a legal guardian before sending personal information to others online. Accordingly, the Company explains the above matters through the Terms of Service, etc., and undergoes a confirmation process to obtain the consent of a legal guardian at the time of registration. The collected information is used only for the purpose of confirming the legal guardian's consent. The legal guardian of a child under 14 years of age may request access, correction, or withdrawal of consent regarding the child's personal information, and upon such request, the Company will take necessary action without delay. Access, correction, or withdrawal of consent regarding personal information can be done on MY PAGE after logging into the website. If access, correction, or withdrawal of consent is not possible on the website, please contact the website's customer center for inquiries and we will guide you on how to proceed. | <Deleted> |
| 15. Affiliation, Name, and Contact Information of the Personal Information Manager | 11. Affiliation, Name, and Contact Information of the Personal Information Protection Officer |
| Person in Charge of Personal Information Protection Name: Kwon Oh-seong Affiliation/Position: Information Security Unit/Unit Head Phone: 1588-9897 (nationwide) Fax: 02-2132-7077 E-mail: [email protected] | Person in Charge of Personal Information Protection Name: Yang Seung-gwang Affiliation/Position: System Management Group/Group Head Phone: 1588-9897 (nationwide) Fax: 02-2132-7077 E-mail: [email protected] |
| 16. Customer Center Information | 12. Remedies for Infringement of Data Subject Rights |
| 3) National Police Agency Cyber Safety Bureau (http://cyberbureau.police.go.kr / 182 without area code) | 3) National Police Agency Cyber Crime Reporting System (https://ecrm.cyber.go.kr / 182 without area code) 4) Personal Information Dispute Mediation Committee (http://www.kopico.go.kr / 1833-6972 without area code) |
| Privacy Policy Notice Date: January 12, 2021 Privacy Policy Effective Date: January 19, 2021 | 13. Changes to the Privacy Policy Privacy Policy Notice Date: August 4, 2021 Privacy Policy Effective Date: August 12, 2021 |