Hello. This is the Gravity Co., Ltd. Ragnarok Zero Operations Team.
Some of the Ragnarok Zero operation policies will be changed. We ask that our customers familiarize themselves with the following details so as not to experience any inconvenience while using the service.
■ Effective Date: Monday, May 10, 2021
The details of the changed operation policy are as follows.
■ Operation Policy Changes
| Clause | Before Change | After Change and Additions |
|---|---|---|
| 2. Subject to In-Game Sanctions | 2.4 Real Money Trading 3) The act of creating guild names, guild position titles, emblems, party names, chat room or store titles, pets, Horuru Bluruth, or character names for the purpose of real money trading |
2.1 In-Game Violations and Additions - The act of promoting or encouraging gambling-like activities using in-game systems 2.4 Real Money Trading 3) The act of creating guild names, guild position titles, emblems, party names, chat rooms, store titles, party recruitment memos, pets, Horuru Bluruth, etc. for the purpose of real money trading 7) The act of repeatedly posting region names, phone numbers, or numbers in-game with no meaningful purpose |
| 3. Naming Policy | In the case of names that users directly assign in-game (guild names, position titles, character names), names that are identical or similar to the types listed below may be sanctioned according to the usage restriction policy, and in the case of character names, they may be changed to a different name. 3.4 Actions Against Users Who Violate the Naming Policy - If a position title, guild name, or emblem is in violation, the guild master will be sanctioned; if a party name is in violation, the party leader will be sanctioned according to the usage restriction policy. |
In the case of names that users directly assign in-game (guild names, position titles, character names, store titles, Horoglus, pets, etc.), names that are identical or similar to the types listed below may be sanctioned according to the usage restriction policy, and in the case of character names, they will be changed to a different name. 3.4 Actions Against Users Who Violate the Naming Policy - If a position title, guild name, or emblem is in violation, the guild master will be sanctioned; if a party name or party recruitment memo is in violation, the party leader will be sanctioned according to the usage restriction policy. |
| 4. Notice Regarding Illegal Programs, Bug Exploitation, etc. | Users and related accounts who engage in acts such as using illegal programs, exploiting bugs, or duplicating items/game currency (Zeny) will be restricted according to the usage restriction policy, and items/game currency (Zeny) obtained through such acts will be deleted. 4.2 Use of Illegal Programs Examples of illegal program use - The act of playing the game using programs that affect game results - Leveling up and acquiring experience/game currency using auto-mouse programs - Any act that deviates from normal game rules |
Users and related accounts who engage in acts such as using illegal programs, exploiting bugs, or duplicating items/game currency (Zeny) will be restricted according to the usage restriction policy, and regardless of whether they were used, items/game currency (Zeny) obtained through illegal programs or bug exploitation may be recovered or adjusted. 4.2 Examples of the Use of Illegal Programs Examples of illegal program use - The act of playing the game using programs that affect game results - Leveling up and acquiring experience/game currency using auto-mouse programs - Any act that deviates from normal game rules Examples of Accounts Associated with Illegal Programs - Cases where illegal programs were used while connecting from the same or similar IP - Cases where items, Zeny, etc. obtained through the use of illegal programs were acquired without paying appropriate compensation for the increase |
| 10. Usage Restriction Policy Information | 10.1 Basic Usage Restriction Policy - For acts such as account theft, bug and system exploitation, or the use of auto-hunting and game hack programs, which raise concerns about secondary damage to the game system and other users, a permanent usage restriction will be applied immediately without issuing penalty points. |
10.1 Basic Usage Restriction Policy - For acts such as account theft, bug and system exploitation, or the use of auto-hunting and game hack programs, which cause serious damage to the game system and other users or raise concerns about secondary damage, a permanent usage restriction will be applied immediately without issuing penalty points. Investigations into such acts may result in temporary usage restrictions. |
10.2 In-Game Penalty Point Regulations by Violation Type
Before Change
| Category | Detailed Violation | Penalty Points |
|---|---|---|
| In-game Violation | Using profanity or abusive language | 150 |
| In-game Violation | Intentionally obstructing game progress | 150 |
| In-game Violation | Falsely reporting in-game violations | 150 |
| In-game Violation | Spreading false information in-game | 150 |
| In-game Violation | Making expressions or engaging in behavior that causes sexual shame, or committing sexual violence | 300 |
| In-game Violation | Promoting or advertising illegal (harmful) websites | 150 |
| In-game Violation | Committing fraud using Nojaem | 150 |
| Inappropriate Name Usage | Creating a character using an inappropriate name | 150 |
| Inappropriate Name Usage | Creating a Homunculus or pet using an inappropriate name | 150 |
| Inappropriate Name Usage | Using an inappropriate image (photo) as a guild emblem | 150 |
| Inappropriate Name Usage | Forming a party using an inappropriate name | 150 |
| Impersonating GM or Company Staff (Impersonating Acquaintance) | Impersonating a GM or company staff member | 500 |
| Impersonating GM or Company Staff (Impersonating Acquaintance) | Impersonating a close relationship with a GM or company staff member | 500 |
| Real Money Trading (Attempt) | Exchanging or trading items, etc. for cash or similar through in-game means, or attempting to do so | 150 |
| Bug and System Exploitation | Intentionally exploiting bugs or in-game systems for personal gain, affecting market prices, or otherwise causing serious impact within the game | Permanent Ban |
| Bug and System Exploitation | Using a bug without recognizing it as a bug | 500 |
| Use of Auto-hunting and Game Hacking Programs | Using auto-hunting (software/hardware) | Permanent Ban |
| Use of Auto-hunting and Game Hacking Programs | Playing the game using methods not supported by the game client | 500 |
| Use of Auto-hunting and Game Hacking Programs | Using a modified game client (changing camera view, UI modifications, etc.) | 150 |
| Fraud-related | Committing fraud by impersonating a character name | 700 |
| Fraud-related | Committing fraud through trading | 700 |
| Fraud-related | Luring other users for the purpose of selling item repurchase rights and committing fraud | 1000 |
| Report-related | Filing a false report | 500 |
Changes and Additions
| Category | Detailed Violation | Penalty Points |
|---|---|---|
| In-game Violation | Using profanity or abusive language | 150 |
| In-game Violation | Intentionally obstructing game progress | 150 |
| In-game Violation | Falsely reporting in-game violations | 150 |
| In-game Violation | Spreading false information in-game | 150 |
| In-game Violation | Making expressions or engaging in behavior that causes sexual shame, or committing sexual violence | 300 |
| In-game Violation | Promoting or advertising illegal (harmful) websites | 150 |
| In-game Violation | Committing fraud using Nojaem | 150 |
| In-game Violation | Encouraging or aiding gambling-like activities using in-game systems | Permanent Ban |
| Inappropriate Name Usage | Creating a character using an inappropriate name | 150 |
| Inappropriate Name Usage | Creating a Homunculus or pet using an inappropriate name | 150 |
| Inappropriate Name Usage | Creating a guild name or position title using an inappropriate name | 150 |
| Inappropriate Name Usage | Using an inappropriate image (photo), etc. as a guild emblem | 150 |
| Inappropriate Name Usage | Forming a party using an inappropriate name | 150 |
| Impersonating GM or Company Staff (Impersonating Acquaintance) | Impersonating a GM or company staff member | 500 |
| Impersonating GM or Company Staff (Impersonating Acquaintance) | Impersonating a close relationship with a GM or company staff member | 500 |
| Real Money Trading (Attempt) | Exchanging or trading items, etc. for cash or similar through in-game means, or attempting to do so | 150 |
| Bug and System Exploitation | Exploiting bugs or in-game systems for personal gain, affecting market prices, or otherwise causing serious impact within the game, where the gains obtained through this exploitation cannot be recovered | Permanent Ban |
| Bug and System Exploitation | Exploiting bugs or in-game systems for personal gain, where the gains can be recovered | 700 |
| Bug and System Exploitation | Using a bug without recognizing it as a bug | 150 |
| Use of Auto-hunting and Game Hacking Programs | Using auto-hunting (software/hardware) (including extended play) | Permanent Ban |
| Use of Auto-hunting and Game Hacking Programs | Playing the game using methods not supported by the game client | 500 |
| Use of Auto-hunting and Game Hacking Programs | Using a modified game client (changing camera view, UI modifications, etc.) | 150 |
| Fraud-related | Committing fraud by impersonating a character name | 700 |
| Fraud-related | Committing fraud through trading | 700 |
| Fraud-related | Luring other users for the purpose of selling item repurchase rights and committing fraud | 1000 |
| Report-related | Filing a false report | 500 |
10.3 Usage Restriction Policy Based on Accumulated Penalty Points
Before Change
| Accumulated Points | Usage Restriction Period |
|---|---|
| 0 or more ~ less than 300 | E-Mail Warning |
| 300 or more ~ less than 500 | 3-day Usage Restriction |
| 500 or more ~ less than 700 | 7-day Usage Restriction |
| 700 or more ~ less than 900 | 15-day Usage Restriction |
| 900 or more ~ less than 1000 | 30-day Usage Restriction |
| 1000 or more | 60-day Usage Restriction |
※ Warning notices will be sent to the E-mail address registered by the user at the time of sign-up. ※ Examples of Accumulated Penalty Points
- Ragnarok Online forum post violation (100 points), Ragnarok Online 2 forum post violation (100 points) = 100 points awarded separately for each
- Ragnarok Online forum post violation (100 points) + Ragnarok Online in-game violation (100 points) = 200 penalty points awarded
Changed and Added
| Accumulated Points | Usage Restriction Period |
|---|---|
| 0 or more ~ less than 300 | E-Mail Warning |
| 300 or more ~ less than 500 | 3-day Usage Restriction |
| 500 or more ~ less than 700 | 7-day Usage Restriction |
| 700 or more ~ less than 900 | 15-day Usage Restriction |
| 900 or more ~ less than 1000 | 30-day Usage Restriction |
| 1000 or more | 60-day Usage Restriction |
※ Warning notices will be sent to the E-mail address registered by the user at the time of sign-up. ※ For violations not listed in the table above, penalty points will be assigned based on the violation in the table that can be considered similar in nature. ※ Examples of Accumulated Penalty Points
- Ragnarok Online forum post violation (100 points), Ragnarok Online Zero forum post violation (100 points) = 100 points awarded separately for each
- Ragnarok Online forum post violation (100 points) + Ragnarok Online in-game violation (100 points) = 200 penalty points awarded
Thank You.
Gravity Co., Ltd. Ragnarok Zero Operations Team
