Hello. This is the Gravity Ragnarok Zero Operations Team.
We have confirmed an issue where the 12/31 
World Tour Ticket attendance reward was not being distributed,
and as of 11:13, the issue has been resolved. You can now receive the item normally.
For customers who have not yet received the World Tour Ticket, we apologize for the inconvenience,
but please restart the game and check the RODEX (Notice tab) for the item.
We apologize for the inconvenience caused during your gameplay, and we will continue to strive to provide a more stable service environment.
Thank You.
Gravity Ragnarok Zero Operations Team