(Added 12/28 17:15)
Hello. This is the Gravity Co., Ltd. Ragnarok Zero Operations Team.
We are pleased to inform you that the issue where inquiries were not being properly submitted when using the [Check PC Specs] feature during Customer Center 1:1 inquiry submission has been fixed.
If you cannot find your submitted inquiry in your inquiry history, we apologize for the inconvenience, but please submit your inquiry once again, and we will confirm and respond as quickly as possible.
Thank you.
(Added 12/28 15:50)
Hello. This is the Gravity Co., Ltd. Ragnarok Zero Operations Team.
We would like to inform you that we have discovered and are currently investigating an issue where inquiries are not being properly submitted when using the [Check PC Specs] feature at the top of the Customer Center 1:1 inquiry submission page.
We apologize for the inconvenience, but until this issue is fixed, we ask that you submit your inquiries without using the [Check PC Specs] feature.
We sincerely apologize for the inconvenience caused in using the Customer Center, and we will provide further updates through this notice as more information becomes available.
Thank you.
Hello. This is the Gravity Co., Ltd. Ragnarok Zero Operations Team.
We would like to inform you that we have identified an issue where the Customer Center inquiry registration feature is not functioning properly, and the responsible department is currently looking into it.
We sincerely apologize for the inconvenience caused in using the Customer Center, and we will do our best to resolve this as quickly as possible.
Thank you.
Gravity Co., Ltd. Ragnarok Zero Operations Team