Hello,
This is the RO1 Studio Ragnarok Online: ZERO team.
We are truly sorry for the disappointment and inconvenience caused, despite the valuable time you took to enjoy Ragnarok ZERO with great expectations.
Regarding paid cash items purchased after the service opened,
they will be collectively retrieved, and a full refund will be issued in the form of G Cash used at the time of purchase.
( The G Cash conversion was completed on December 8, 2017 at 19:40. )
■ Paid Cash Items Subject to G Cash Conversion
- All paid cash items purchased from the launch on December 6 until 21:00 on December 7
We once again apologize for the inconvenience caused during use.
If you wish to receive a refund for the converted G Cash, please submit a [1:1 Inquiry] with the information listed below,
and it will be processed sequentially after confirmation.
■ Information Required for G Cash Refund
-
- ID requesting the refund
-
- Name of the ID owner
-
- Bank account under the ID owner's <real name>
-
- Contact information
※ This information is essential for processing cash refunds, so we ask for your understanding even though it may be inconvenient to provide.
※ We are doing our best to process this as quickly as possible.
However, please understand that it may take some time as we confirm the details and process requests in order.
Once again, we bow our heads in apology to all the customers who have waited for and supported Ragnarok ZERO,
and we will strive to return to you with a normalized service through the swiftest possible confirmation and action.
We sincerely apologize once again to everyone affected.
We are sorry for the inconvenience caused during use.
Thank you.
Gravity Co., Ltd. RO1 Studio Ragnarok Online: ZERO Team