Hello.
This is the Gravity Co., Ltd. Ragnarok Zero Operations Team.
Some parts of the GNJOY Terms of Service and Ragnarok Zero Operation Policy will be changed.
We ask that customers familiarize themselves with the following content so as not to experience any inconvenience in using our services.
■ Effective Date: July 31, 2020
The details of the changes to the Terms of Service and Operation Policy are as follows.
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■ Changes to GNJOY Terms of Service
| Article | Existing Terms of Service | Revised Terms of Service |
|---|---|---|
| Article 14 [User's Liability for Violations] | Except in cases specifically permitted in writing by the Company, users may not engage in business activities such as selling goods through the Service, and in particular, may not engage in hacking, advertising for the purpose of monetary gain, commercial activities through obscene sites, illegal distribution of commercial software, etc. If a user violates these provisions, the Company may take various measures in accordance with Article 6, Paragraph 15 of these Terms, and the Company shall be exempt from all liability for any matters that may arise to the user as a result of such measures. | Except in cases specifically permitted in writing by the Company, users may not engage in business activities such as selling goods through the Service, and in particular, may not engage in hacking, advertising for the purpose of monetary gain, commercial activities through obscene sites, illegal distribution of commercial software, etc. If a user violates these provisions, the Company may take various measures in accordance with Article 6, Paragraph 15 of these Terms, and the Company shall be exempt from liability for any matters that may arise to the user as a result of such measures, unless there is intentional misconduct or gross negligence on the part of the Company. |
■ Changes to Ragnarok Zero Operation Policy
| Article | Existing Operation Policy | Proposed Changes/Additions to Operation Policy |
|---|---|---|
| 8. Restoration Policy Guide | 8.1 Basic Restoration Policy - Restoration requests can only be accepted for issues reported within 7 days from the date the problem occurred. | 8.1 Basic Restoration Policy - Restoration is only possible for issues that can be confirmed within 7 days based on log data from the date the problem occurred. If more than 7 days have passed based on the log data, it becomes difficult for the Company to verify the details, so restoration will be difficult even if a restoration request is submitted. |
Thank You.
Gravity Co., Ltd. Ragnarok Zero Operations Team