Hello.
This is the GNJOY Operations Team of Gravity Co., Ltd.
Some content of the Paid Service Terms of Use applied to games serviced on GNJOY will be changed,
so we ask that customers please familiarize themselves with the details to avoid any inconvenience in usage.
The details are as follows.
■ Effective Date: Friday, August 9, 2019
■ Reason for Change
Revision for the convenience of users' game service usage
■ Consent and Objection
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If you do not express your intent to agree or refuse by August 9, 2019, the effective date of the revised Paid Service Terms of Use, you will be considered to have agreed to the revised Paid Service Terms of Use.
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If you do not agree to the revised Paid Service Terms of Use, you may request account withdrawal.
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For inquiries and objections regarding the content of the revised Paid Service Terms of Use, please contact Customer Center or submit a 1:1 inquiry.
■ Changes
| Article | Existing Paid Service Terms of Use | Revised Paid Service Terms of Use |
| Article 14 [Refunds] | 2. Refunds of G Cash are only possible for the entire remaining balance. | Deleted |
| 3. Refunds for products purchased with G Cash will be refunded in G Cash, based on the following criteria: ㉠ For individual flat-rate plans, the usage fee used up to the last access date [daily usage fee × number of days actually used] is deducted from the product price and refunded in G Cash. ㉡ For individual metered-rate plans, the usage fee used up to the last access date [usage time (in minutes) × per-minute usage fee] is deducted from the product price and refunded in G Cash. ㉢ If an individual who received a discount for long-term use requests cancellation midway, the usage fee up to the time of the request is deducted based on the time of the request, and only the usage fee for the remaining period is refunded in G Cash. ㉣ For additional services, the usage fee used up to the last access date [daily usage fee × number of days actually used] is deducted from the product price and refunded in G Cash. | 2. Refunds for products purchased with G Cash will be refunded in G Cash, based on the following criteria: ㉠ For individual flat-rate plans, the usage fee used up to the last access date [daily usage fee × number of days actually used] is deducted from the product price and refunded in G Cash. ㉡ For individual metered-rate plans, the usage fee used up to the last access date [usage time (in minutes) × per-minute usage fee] is deducted from the product price and refunded in G Cash. ㉢ If an individual who received a discount for long-term use requests cancellation midway, the usage fee up to the time of the request is deducted based on the time of the request, and only the usage fee for the remaining period is refunded in G Cash. ㉣ For additional services, the usage fee used up to the last access date [daily usage fee × number of days actually used] is deducted from the product price and refunded in G Cash. | |
| 4. The Company shall refund within 3 business days when a user requests contract cancellation/termination or refund. However, for payment methods requiring receipt confirmation (ARS, mobile payment, etc.), the refund shall be made within 3 business days from the date of receipt confirmation. | 3. The Company shall refund within 3 business days when a user requests contract cancellation/termination or refund. However, for payment methods requiring receipt confirmation (ARS, mobile payment, etc.), the refund shall be made within 3 business days from the date of receipt confirmation. | |
| 5. Requests for contract cancellation/termination and refunds can be made on the website. | 4. Requests for contract cancellation/termination and refunds can be made on the website. | |
| 6. The following cases are excluded from refunds: ㉠ Cases where the refund amount is less than the minimum refund fee of 1,000 won are excluded from refunds. ㉡ Paid content and free cash provided free of charge by the Company to users are excluded from refunds. ㉢ The period during which an account was suspended due to a user's violation of the terms of use obligations is excluded from the return conditions. ㉣ Paid content received as a gift from or given as a gift to another user is excluded from refunds. However, if 7 days have not passed since gifting the paid content and the recipient user has not yet received the paid content, the user who gave the gift may withdraw the offer. ㉤ Cases where the usage contract is terminated due to the user's fault, such as violation of applicable laws or material breach of the terms, are excluded from refunds. | 5. The following cases are excluded from refunds: ㉠ Cases where the refund amount is less than the minimum refund fee of 1,000 won are excluded from refunds. ㉡ Paid content and free cash provided free of charge by the Company to users are excluded from refunds. ㉢ The period during which an account was suspended due to a user's violation of the terms of use obligations is excluded from the return conditions. ㉣ Paid content received as a gift from or given as a gift to another user is excluded from refunds. However, if 7 days have not passed since gifting the paid content and the recipient user has not yet received the paid content, the user who gave the gift may withdraw the offer. ㉤ Cases where the usage contract is terminated due to the user's fault, such as violation of applicable laws or material breach of the terms, are excluded from refunds. |
Please review the revised Terms of Use to avoid any inconvenience in usage.
Thank you.