Hello. This is the Gravity Co., Ltd. Ragnarok Zero Operations Team.
First, we apologize for the inconvenience caused by the lengthy maintenance and usage issues.
Following today's Ragnarok Zero launch, due to a surge of concurrent users,
some errors occurred, and the details of these errors are as follows.
■ Confirmed Errors
-. A phenomenon where account information was not displayed correctly due to an authentication server linkage error
-. A phenomenon where quest information was not saved correctly
These issues occurred due to the surge of in-game concurrent users and a failure of the authentication server,
and in order to address this, we have unavoidably decided to proceed with a data restoration to the December 6th 15:30 launch point.
We apologize for the inconvenience caused by this data restoration.
■ Game Data Application Point
-. Data restoration to the December 6th 15:30 launch point
In order to resolve issues such as the initial surge of concurrent users, the following patch will be applied during today's emergency maintenance.
■ Patch Details
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Added channels to the initial entry area (Izlude)
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Increased maximum concurrent user capacity for zone servers
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Changed the list of available destinations for the isolated area escape system
Additionally, the following compensation will be provided for customers who experienced inconvenience.
■ Maintenance and Game Data Restoration Compensation
-. ~20%~ 30% EXP increase applied (revised)
-
Application period: December 6th ~20:30~ 23:00 after maintenance ~ December 7th ~01:30~ 05:00 (revised)
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Paid items purchased between December 6th 15:30 launch and December 6th 19:00
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Will be provided sequentially via RODEX after data verification.
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Affected customers will additionally receive 10
World Tour Tickets.
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We once again apologize for the inconvenience caused to customers who visited Ragnarok Zero,
and we will strive harder to prevent similar occurrences in the future.
Thank you.
Gravity Co., Ltd. Ragnarok Zero Operations Team