Hello.
This is the Gravity Co., Ltd. GNJOY Operations Team.
Some content of the Terms of Service and Paid Service Terms of Use applied to games serviced on GNJOY will be changed,
so we ask that our customers please familiarize themselves with the changes to avoid any inconvenience in using our services.
Details are as follows.
■ Effective Date: Wednesday, May 29, 2019
■ Reason for Change
Reflecting the Standard Terms of Service for Online Games
■ Consent and Objection
If you do not agree to the revised Terms of Service and Paid Service Terms of Use, you may request account withdrawal.
For inquiries or objections regarding the revised Terms of Service and Paid Service Terms of Use, please contact Customer Center or submit a 1:1 inquiry.
■ Details of Changes
| Before Change | After Change |
| Article 2 [Effect and Amendment of Terms] 4. Users have the right not to agree to amended terms, and if they do not agree to the amended terms, they may discontinue use of the service and withdraw. However, if the user does not express an intention to "refuse" to the Company within 15 days from the effective date of the amended terms, it shall be deemed that the user has agreed to the amended terms. | Article 2 [Effect and Amendment of Terms] 4. When the Company amends the Terms, it will confirm whether the member agrees to the application of the amended Terms after announcing the amended Terms. If, at the time of announcing the amended Terms, it is also announced that failure to express agreement or refusal will be considered acceptance, and the user does not express refusal by the effective date of the Terms, the user may be deemed to have agreed to the amended Terms. 5. If the user does not agree to the application of the amended Terms, the Company or the user may terminate the service use agreement. |
| Article 3 [Rules Outside the Terms] 3. If a user begins using a game, it is deemed that the user has agreed to the operating policy of that game valid at the time use began, and matters related to changes to the operating policy shall apply mutatis mutandis to Paragraphs 2 through 4 of Article 2 of these Terms. | Article 3 [Rules Outside the Terms] 3. If a user begins using a game, it is deemed that the user has agreed to the operating policy of that game valid at the time use began, and matters related to changes to the operating policy shall apply mutatis mutandis to Paragraphs 2 through 5 of Article 2 of these Terms. |
| Article 5 [Obligations of the Company] 1. If the Company objectively recognizes that an opinion or complaint raised by a user is justified, it shall process it immediately according to the Company's prescribed procedures. However, if immediate processing is difficult, the Company may notify the user of the reason and processing schedule via E-mail, phone, or in writing. 2. The Company may use information about users obtained in connection with providing the service for the purpose of providing and operating the service, but shall not provide it to third parties without the user's prior consent, nor use it for other commercial purposes. However, exceptions apply in the following cases: ㉠ Where there are special provisions in laws such as the Act on Real Name Financial Transactions and Confidentiality, the Act on the Use and Protection of Credit Information, the Framework Act on Telecommunications, the Telecommunications Business Act, the Local Tax Act, the Framework Act on Consumers, the Bank of Korea Act, the Criminal Procedure Act, etc. ㉡ Where necessary for billing settlement in connection with providing the service ㉢ Where necessary for statistical compilation/academic research or market research and provided in a form that cannot identify specific individuals 3. The Company shall endeavor to prevent user information from being leaked from the service system, and shall repair or restore equipment without delay in the event of failure or loss in order to provide continuous and stable service. However, exceptions apply in cases of force majeure, emergencies, or other unavoidable circumstances equivalent thereto. 4. The Company shall endeavor to protect users' personal information in accordance with relevant laws. Matters concerning the protection of users' personal information shall be governed by relevant laws and the Company's Privacy Policy and Youth Protection Policy, and the Company shall publish and comply with the Privacy Policy and Youth Protection Policy to protect personal information. However, the Company's Privacy Policy and Youth Protection Policy do not apply to sites linked from the homepage. 5. The Company shall endeavor to provide convenience to users regarding procedures and content related to contracts with users, such as conclusion of the use agreement, changes to contract terms, and termination, and shall publish this content online, promptly notifying users of any changes. 6. The Company shall give advance notice that minors may only make payment for paid services after obtaining consent from their legal representative pursuant to Article 5, Paragraph 1 of the Civil Act. Furthermore, if a minor's legal representative raises an objection regarding the minor's payment, the Company bears the burden of proof regarding this. However, the Company shall not be held responsible for matters where deceptive means were used by the minor to obtain the legal representative's consent. 7. The Company shall separately post on its homepage the available devices and minimum technical specifications necessary for users to smoothly use the service. However, technical specifications change periodically, and depending on the user's service usage environment, the user may be unable to use the service or problems may occur. 8. The Company shall post the following matters on its homepage so that users can easily be informed. However, the Terms and Privacy Policy may be made viewable to users via a linked screen. ㉠ Trade name and name of representative ㉡ Address of business location (including an address for handling user complaints) and E-mail address ㉢ Phone number, fax number ㉣ Business registration number, mail order business registration number ㉤ Privacy Policy ㉥ Terms of Service 9. The Company shall clearly display the following on the game's initial screen or homepage so users can easily understand: ㉠ Trade name ㉡ Title of the game ㉢ Age rating ㉣ Rating classification number ㉤ Rating classification date ㉥ Registration or report number of the game manufacturer or distributor ㉦ Other matters the Company deems necessary | Article 5 [Obligations of the Company] 1. The Company may use information about users obtained in connection with providing the service for the purpose of providing and operating the service, but shall not provide it to third parties without the user's prior consent, nor use it for other commercial purposes. However, exceptions apply in the following cases: ㉠ Where there are special provisions in laws such as the Act on Real Name Financial Transactions and Confidentiality, the Act on the Use and Protection of Credit Information, the Framework Act on Telecommunications, the Telecommunications Business Act, the Local Tax Act, the Framework Act on Consumers, the Bank of Korea Act, the Criminal Procedure Act, etc. ㉡ Where necessary for billing settlement in connection with providing the service ㉢ Where necessary for statistical compilation/academic research or market research and provided in a form that cannot identify specific individuals 2. The Company shall endeavor to prevent user information from being leaked from the service system, and shall repair or restore equipment without delay in the event of failure or loss in order to provide continuous and stable service. However, exceptions apply in cases of force majeure, emergencies, or other unavoidable circumstances equivalent thereto. 3. The Company shall endeavor to protect users' personal information in accordance with relevant laws. Matters concerning the protection of users' personal information shall be governed by relevant laws and the Company's Privacy Policy, and the Company shall publish and comply with the Privacy Policy to protect personal information. However, the Company's Privacy Policy does not apply to sites linked from the homepage. 4. The Company shall endeavor to provide convenience to users regarding procedures and content related to contracts with users, such as conclusion of the use agreement, changes to contract terms, and termination, and shall publish this content online, promptly notifying users of any changes. 5. The Company shall give advance notice that minors may only make payment for paid services after obtaining consent from their legal representative pursuant to Article 5, Paragraph 1 of the Civil Act. Furthermore, if a minor's legal representative raises an objection regarding the minor's payment, the Company bears the burden of proof regarding this. However, the Company shall not be held responsible for matters where deceptive means were used by the minor to obtain the legal representative's consent. 6. The Company shall separately post on its homepage the available devices and minimum technical specifications necessary for users to smoothly use the service. However, technical specifications change periodically, and depending on the user's service usage environment, the user may be unable to use the service or problems may occur. 7. The Company shall post the following matters on its homepage so that users can easily be informed. However, the Terms and Privacy Policy may be made viewable to users via a linked screen. ㉠ Trade name and name of representative ㉡ Address of business location (including an address for handling user complaints) and E-mail address ㉢ Phone number, fax number ㉣ Business registration number, mail order business registration number ㉤ Privacy Policy ㉥ Terms of Service 8. The Company shall clearly display the following on the game's initial screen or homepage so users can easily understand: ㉠ Trade name ㉡ Title of the game ㉢ Age rating ㉣ Rating classification number ㉤ Rating classification date ㉥ Registration or report number of the game manufacturer or distributor ㉦ Other matters the Company deems necessary |
| Article 24 [Disclaimer] 2. The Company shall not be held liable for service usage impediments caused by reasons attributable to the user. 3. The Company shall be exempted from liability if damage occurs because a telecommunications carrier suspends or fails to normally provide telecommunications services. 4. The Company shall be exempted from liability for damage arising from unavoidable reasons such as previously announced maintenance, replacement, regular inspection, or construction of service equipment. 5. The Company shall not be liable for a user's failure to obtain expected profits from using the service, and shall be exempted from liability for damage arising from the user's selection or use of the service. 6. The Company shall not be liable for various failures arising from the user's computer environment or for item loss, experience point loss, or increase/decrease in the value of in-game items arising from the user's network failure, unless it is clear that the Company is in default. 7. The Company shall not be liable for the reliability, accuracy, etc. of information, data, or facts posted or transmitted by the user within the service. 8. The Company has no obligation to intervene in disputes arising between users or between a user and a third party mediated through the service, and the Company is exempted from liability for damages arising between the parties as a result. | Article 24 [Disclaimer] 2. The Company is exempted from liability for suspension of service, usage impediments, and contract termination caused by reasons attributable to the user. 3. The Company is exempted from liability for damage occurring to the user because a telecommunications carrier suspends or fails to normally provide telecommunications services, unless the Company is guilty of intent or gross negligence. 4. The Company is exempted from liability for service suspension or impediments arising from unavoidable reasons such as previously announced maintenance, replacement, regular inspection, or construction of service equipment, unless the Company is guilty of intent or gross negligence. 5. The Company shall not be liable for a user's failure to obtain or loss of expected results such as characters, experience points, items, etc. from using the service, and is exempted from liability for damage arising from the user's selection or use of the service, unless the Company is guilty of intent or gross negligence. 6. The Company is exempted from liability for various failures arising from the user's computer environment or problems arising from the user's network failure, unless the Company is guilty of intent or gross negligence. 7. The Company is exempted from liability for the reliability, accuracy, etc. of information, data, or facts posted or transmitted by the user or a third party within the service or on the homepage, unless the Company is guilty of intent or gross negligence. 8. The Company has no obligation to intervene in disputes arising between users or between a user and a third party mediated through the service, and has no responsibility to compensate for damages arising between the parties as a result. 10. The Company is exempted from liability for the user's item loss, experience point loss, etc., unless the Company is guilty of intent or gross negligence. 11. Some of the Company's services may be provided to users via services provided by other operators, and the Company is exempted from liability for damages arising from services provided by other operators, unless the Company is guilty of intent or gross negligence. 12. The Company may restrict service usage time, etc. depending on the service or user in accordance with relevant laws, government policies, etc., and is exempted from liability for such restrictions and all matters related to service usage arising from such restrictions. |
| Article 26 [Notification to Users] 1. When the Company notifies users, it may do so via E-mail, electronic memo, in-game messages, text messages (LMS/SMS), etc. designated by the user. 2. When the Company notifies all users, it may substitute for the notification under Paragraph 1 by posting on the Company's homepage initial screen or presenting a pop-up screen for at least 7 days. | |
| Article 27 [Handling of User Grievances and Dispute Resolution] 1. Considering user convenience, the Company shall guide the method for members to raise opinions or complaints on the service's initial screen or homepage. The Company shall operate a dedicated organization to handle such member opinions or complaints. 2. If an opinion or complaint raised by a user is objectively recognized as justified, the Company shall process it immediately according to the Company's prescribed procedures. However, if immediate processing is difficult, the Company may notify the user of the reason and processing schedule via E-mail, phone, or in writing. 3. If a dispute arises between the Company and a user and is mediated by a third-party dispute mediation organization, the Company shall faithfully prove the measures taken against the user, such as usage restrictions, and may comply with the mediation organization's mediation. |
| Before Change | After Change |
| Article 2 [Effect and Amendment of Terms] 4. Users have the right not to agree to amended terms, and if they do not agree to the amended terms, they may discontinue use of the service and withdraw. However, if the user does not express an intention to "refuse" to the Company within 15 days from the effective date of the amended terms, it shall be deemed that the user has agreed to the amended terms. | Article 2 [Effect and Amendment of Terms] 4. When the Company amends the Terms, it will confirm whether the member agrees to the application of the amended Terms after announcing the amended Terms. If, at the time of announcing the amended Terms, it is also announced that failure to express agreement or refusal will be considered acceptance, and the user does not express refusal by the effective date of the Terms, the user may be deemed to have agreed to the amended Terms. 5. If the user does not agree to the application of the amended Terms, the Company or the user may terminate the service use agreement. |
| Article 19 [Disclaimer] 2. The Company shall not be held liable for service usage impediments caused by reasons attributable to the user. 3. The Company shall be exempted from liability if damage occurs because a telecommunications carrier suspends or fails to normally provide telecommunications services. 4. The Company shall be exempted from liability for damage arising from unavoidable reasons such as previously announced maintenance, replacement, regular inspection, or construction of service equipment. 5. The Company shall not be liable for a user's failure to obtain expected profits from using the service, and shall be exempted from liability for damage arising from the user's selection or use of the service. 6. The Company shall not be liable for various failures arising from the user's computer environment or for item loss, experience point loss, or increase/decrease in the value of in-game items arising from the user's network failure, unless it is clear that the Company is in default. 7. The Company shall not be liable for the reliability, accuracy, etc. of information, data, or facts posted or transmitted by the user within the service. 8. The Company has no obligation to intervene in disputes arising between users or between a user and a third party mediated through the service, and the Company is exempted from liability for damages arising between the parties as a result. | Article 19 [Disclaimer] 2. The Company is exempted from liability for suspension of service, usage impediments, and contract termination caused by reasons attributable to the user. 3. The Company is exempted from liability for damage occurring to the user because a telecommunications carrier suspends or fails to normally provide telecommunications services, unless the Company is guilty of intent or gross negligence. 4. The Company is exempted from liability for service suspension or impediments arising from unavoidable reasons such as previously announced maintenance, replacement, regular inspection, or construction of service equipment, unless the Company is guilty of intent or gross negligence. 5. The Company shall not be liable for a user's failure to obtain or loss of expected results such as characters, experience points, items, etc. from using the service, and is exempted from liability for damage arising from the user's selection or use of the service, unless the Company is guilty of intent or gross negligence. 6. The Company is exempted from liability for various failures arising from the user's computer environment or problems arising from the user's network failure, unless the Company is guilty of intent or gross negligence. 7. The Company is exempted from liability for the reliability, accuracy, etc. of information, data, or facts posted or transmitted by the user or a third party within the service or on the homepage, unless the Company is guilty of intent or gross negligence. 8. The Company has no obligation to intervene in disputes arising between users or between a user and a third party mediated through the service, and has no responsibility to compensate for damages arising between the parties as a result. 10. The Company is exempted from liability for the user's item loss, experience point loss, etc., unless the Company is guilty of intent or gross negligence. 11. Some of the Company's services may be provided to users via services provided by other operators, and the Company is exempted from liability for damages arising from services provided by other operators, unless the Company is guilty of intent or gross negligence. 12. The Company may restrict service usage time, etc. depending on the service or user in accordance with relevant laws, government policies, etc., and is exempted from liability for such restrictions and all matters related to service usage arising from such restrictions. |
| Article 21 [Notification to Users] 1. When the Company notifies users, it may do so via E-mail, electronic memo, in-game messages, text messages (LMS/SMS), etc. designated by the user. 2. When the Company notifies all users, it may substitute for the notification under Paragraph 1 by posting on the Company's homepage initial screen or presenting a pop-up screen for at least 7 days. | |
| Article 22 [Handling of User Grievances and Dispute Resolution] 1. Considering user convenience, the Company shall guide the method for members to raise opinions or complaints on the service's initial screen or homepage. The Company shall operate a dedicated organization to handle such member opinions or complaints. 2. If an opinion or complaint raised by a user is objectively recognized as justified, the Company shall process it immediately according to the Company's prescribed procedures. However, if immediate processing is difficult, the Company may notify the user of the reason and processing schedule via E-mail, phone, or in writing. 3. If a dispute arises between the Company and a user and is mediated by a third-party dispute mediation organization, the Company shall faithfully prove the measures taken against the user, such as usage restrictions, and may comply with the mediation organization's mediation. |
Please check the revised Terms of Service and Paid Service Terms of Use to avoid any inconvenience in using our services.
Thank you.