Hello.
This is the Gravity Co., Ltd. Ragnarok Online: Zero operations team.
We have confirmed an issue on January 29, 2019 where players were unable to connect in-game.
The issue was resolved around 09:40, and we would like to inform you of this.
If you continue to experience connection issues or item loss after this,
please submit a 1:1 inquiry, and we will check and take action as quickly as possible.
We apologize for the inconvenience this has caused,
and we will strive to prevent similar issues from causing inconvenience in the future.
Thank you.