Hello.
This is the Account Theft Team of the Gravity Co., Ltd. Customer Support Center.
On June 11, 2017, a data integration process will proceed due to a partial server merge.
Since account theft cases involve investigating and correcting a large amount of data, in order to ensure a stable server merge,
the account theft handling service will unavoidably be suspended for the servers subject to the merge during a certain period.
- Period: May 28, 2018 ~ June 12, 2018
- Affected Servers: 
Megingjard, 
Gungnir
- Details: Suspension of new account theft report reception and processing (existing reports will continue to be processed)
※ After the server merge, account theft damage reports from before the merge will not be accepted.
To prevent account theft damage, you must first make efforts to secure your account and game information (characters, etc.),
which can minimize related damage. The recommendations for strengthening personal security are as follows.
1. Regarding Password Settings
-
Periodically change your account password. [Go to Change Password]
-
Set a secondary password within the game
-
Set a separate password for specific content within GNJOY (item shop, etc.)
2. Strengthening Security for Games You Do Not Use
- Most games currently serviced by Gravity Co., Ltd. can be accessed using a single [Integrated Account],
and [G Cash] is also a system that can be used across all games, so you may suffer damage such as unwanted consent to use,
character creation, or cash usage in games you do not wish to use.
To prevent damage in advance through games you do not use,
we recommend that you take usage restriction measures for those games.
Please note that for usage restriction measures and their cancellation, you can request them via 1:1 inquiry
after identity verification, and the measure will be taken after confirmation.
※ When submitting a [1:1 Inquiry], please select the category [Account Inquiry > Other Account] and submit your inquiry,
and please refer to the following information that needs to be included.
Account Name:
Name of Game for Usage Restriction Request:
※ Please note that unblocking is not done automatically, so you must separately request cancellation.
※ If the usage restriction lasts for more than 1 year, the account will be permanently deleted in accordance with relevant laws.
3. GnJoy MOTP Settings
- [Go to GNJOY MOTP Information]
Please refer to the information above and make efforts to strengthen the security of your own account and game information,
and take care to prevent account theft damage from occurring.
Thank you.
Account Theft Team, Gravity Co., Ltd. Customer Support Center