Hello.
This is the RO1 Studio Ragnarok Zero Team.
We sincerely apologize for the inconvenience caused by the data point restoration.
We confirmed that DB data from May 6th was not being saved normally,
and proceeded to restore the data to the point at which DB data was being saved normally.
Before proceeding with the data restoration, we checked the point in time when the error occurred,
and the data restoration was carried out to the point of 14:00 on May 6th (Sunday).
After the data restoration, we confirmed that normal data saving and game usage were possible.
However, in the case of purchased cash items, restoration to the data point is not possible,
so we will proceed with recovery after checking the data.
We apologize once again for the inconvenience caused, and although it may be insufficient, compensation will be provided as follows.
■ May 6th (Sunday) Data Restoration Related Compensation
1. Compensation for Connected Users
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Eligibility: Ragnarok Zero users who logged in between May 6, 2018, 14:00 ~ 15:55
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Compensation Items: 2
Special Reward Box, 1 
Sweet Candy Box -
Distribution Schedule: Will be distributed sequentially after 17:00 on May 9, 2018.
※ In the case of connected user compensation, it was distributed based on characters who logged in between 14:00 ~ 15:55 on May 6th. (Added)
@
Special Reward Box Contents[Event]
Finest Course Meal x2[Event]
Challenge Drink x2[Event]
Infinity Drink x2[Event]
Power Drink x2[Event]
Eir's Blessing x2[Event]
Mimir's Spring Water x2[Event]
Refine Tool x12[Event]
Swiftness Potion x4@
Sweet Candy Box (Rental Item / Usable for 7 days)[
Sweet Candy - Rental Item]A
sweet candy rumored to bring forth a mysterious power unknown even to one's teacher.Increases experience gained from monsters by 10%.
ASPD + 1
ATK, MATK + 5.
Increases healing amount by 5%.
~Fixed Cast reduced by 0.1 sec~. Reduces SP consumption by 5%. (Revised)
-
※ The option description was incorrect, so it has been corrected.
Type: Headgear Defense: 0
Slot: Lower Weight: 0
Equip: All Classes
※ The Special Reward Box and Sweet Candy Box will be deleted at the regular maintenance on June 5, 2018.
2. Compensation for Paid Item Purchasers
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Eligibility: Amount spent on paid item purchases between 14:00 ~ 15:55 on May 6, 2018 (including purchases made using free cash)
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Compensation Criteria: Less than 25,000 KRW (1~24,999 KRW) → [Event]
Special Tool Box Coupon: 225,000 KRW or more (25,000 ~ 49,999 KRW) → [Event]
Special Tool Box Coupon: 650,000 KRW or more (50,000 KRW+) → [Event]
Special Tool Box Coupon: 10 -
Distribution Schedule: Will be distributed sequentially after 17:00 on May 9, 2018.
※ Cash items purchased between 14:00 ~ 15:55 on May 6th (Sun) will be restored all at once on May 9th (Wed) after data verification.
※ Customers who refunded items purchased during this period are excluded from compensation.
※ Compensation for paid purchasers will be provided to customers who actually received the items in-game but lost them due to the data rollback.
3. Server-wide Compensation
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Compensation: 30% increased experience
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Period: After regular maintenance on May 9 ~ before regular maintenance on May 16 (1 week)
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The Skill & Stat Reset NPC will be available for 1 additional day.
Location: Statue NPC in front of the south gate of Payon
Period: Available for 24 hours after regular maintenance on May 9, 2018
- Effect: Free of charge, unlimited resets available for 1 day.
※ Due to the NPC service ending 1 hour earlier than the time announced in the May 6th temporary maintenance notice,
it will be extended by 1 additional day (24 hours).
We deeply apologize for the inconvenience caused to our customers due to the data restoration,
and we will strive harder to prevent such inconveniences from occurring again.
Thank you.
Gravity Co., Ltd. RO1 Studio Ragnarok Zero Team