Hello.
This is the Gravity Co., Ltd. Ragnarok Online: Zero Operations Team.
Regarding the cash items [
Account Drop Rate Buff Box] and [
Account Drop Rate 7-Day Buff Box],
we would like to inform you that G-Cash conversion will proceed as follows during the regular maintenance on April 18.
■ Items Subject to G-Cash Conversion
- The entire purchased quantity of Account Drop Rate Buff Box and
Account Drop Rate 7-Day Buff purchases
■ Detailed Information
▶ G-Cash Conversion Completed
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[
Account Drop Rate Buff Box], [Account Drop Rate 7-Day Buff Box] purchased with G-Cash- As of the April 18 maintenance, the full purchased quantity has been converted to G-Cash
▶ Free Cash Conversion In Progress
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[
Account Drop Rate Buff Box], [Account Drop Rate 7-Day Buff Box] purchased with Free Cash-
If Free Cash was used, a Free Cash coupon equivalent to the amount spent will be provided
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Free Cash Coupon Distribution Schedule: After the April 25 maintenance
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※ Since the amounts spent differ for each user, individual coupons are being issued, which has caused a delay in processing. We apologize for this inconvenience.
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For accounts where G-Cash conversion has already been completed, if you wish to receive a cash refund,
please submit the following information through a 1:1 inquiry, and we will proceed with the process.
■ How to Request a Refund
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[1:1 Inquiry] > [Payment Inquiry] > [Refund] > [Refund Request]
① ID (the ID requesting the refund)
② Real Name (name of the ID owner)
③ Bank Account Number / Bank / Account Holder Name (must match the ID owner's real name)
④ Reason for Refund
⑤ Contact Information
We apologize for any inconvenience this may have caused,
and we will do our best to complete the process as quickly as possible.
Thank you.
Gravity Co., Ltd. Ragnarok Online: Zero Operations Team