Hello.
This is the Ragnarok Zero team of RO1 Studio.
We would like to inform you about the [
Account Drop Rate Buff Box] cash item.
First, we sincerely apologize for the confusion caused in using this item.
We received inquiries from customers regarding the [Account Drop Rate Buff Box] cash item and checked into the matter,
but at the time we found no issue and responded that there was nothing wrong.
However, as a result of re-examining all conditions related to drop rate, we discovered a problem with the settings.
This occurred because, during the development of the [Account Drop Rate Buff Box], an incorrect function was applied when implementing the drop rate function,
causing the actual applied drop rate to be lower than what was displayed.
After the issue was identified, we conducted additional checks on all items in Ragnarok Zero,
and confirmed that no other items besides the [Account Drop Rate Buff Box] cash item have any issues.
Please note that sales of this item will be suspended until this week's regular maintenance.
For those who purchased/used the cash item in which the issue was found, we plan to convert and provide compensation in the form of the currency used at the time of purchase.
Among the converted currencies, G Cash can be refunded according to the refund process,
and we will assign a dedicated staff member for this task to ensure smooth handling.
Please refer to the details below for the detailed refund process.
■ How to Request a Refund
-
[1:1 Inquiry] > [Payment Inquiry] > [Refund] > [Refund Request]
(http://roz.gnjoy.com/support/inquiry/inquirywrite.asp)
① ID (the ID requesting the refund)
② Full Name (name of the ID owner)
③ Bank Account Number / Bank / Account Holder Name (must match the real name of the ID)
④ Reason for Refund
⑤ Contact Information
■ Cash Items Confirmed to Have Issues
-
Account Drop Rate Buff Box
-
Account Drop Rate 7-Day Buff Box
■ Items Eligible for G Cash Conversion
- All purchased Account Drop Rate Buff Boxes and Account Drop Rate 7-Day Buff Boxes
■ G Cash Conversion Timing
- After the regular maintenance on April 18, 2018
■ Additional Compensation Details
-
- Accounts with a purchase history of the Account Drop Rate Increase Box, even once
-
30-Day Box purchasers:
[Not for Sale] Account Drop Rate Buff Box x1 provided (to be provided after the 4/18 regular maintenance) -
7-Day Box purchasers:
[Not for Sale] Account Drop Rate 7-Day Buff Box x1 provided (to be provided after the 4/18 regular maintenance) -
Gift of Apology x1 provided (available for pickup from 4/16 19:00 ~ 4/30 23:59:59, added 12:06)@ Contents
Account EXP Buff (30 Days), 
Account Death Penalty Buff (30 Days), 
Account Warehouse Expansion Buff (30 Days), 
World Tour Ticket (x10)
-
Server-wide Compensation
-
EXP & Drop Rate +30% Increase Event (after the 4/16 emergency maintenance ~ before the 4/25 regular maintenance)
- ※ Since the current +30% Drop Rate Increase Event is already ongoing, the drop rate during this event period will be applied as a +60% event.
-
Apology Ring Box x1 provided (available for pickup from 4/16 ~ 4/30 23:59:59, added 12:06)@
Ring of Apology (Rental Item) (Provided once per account; once the box is opened, storage and all forms of transfer are disabled. Added 11:30)A box containing 1
Ring of Apology and 1 
Magnifier. Usable for 30 days after opening.-
A ring containing our sincere apology.
Can use Heal and
Teleport Lv. 1. Casting cannot be interrupted.All Status + 1.
Variable cast time -10%, increased attack speed (delay after attack -10%).
-
Type: Accessory / Defense: 0
Weight: 0
Equip: All Jobs
-
To prevent such issues from happening again, we plan to establish a dedicated team within the QA department to carry out clearer verification and management of all probability-related systems and mechanics,
and to improve our processes to enable smoother testing and more accurate verification.
Once again, we sincerely apologize for the concern and inconvenience this unfortunate incident has caused you all.
Thank you.
Gravity Co., Ltd. RO1 Studio Ragnarok Zero Team