Hello.
This is the Account Theft Team of Gravity Co., Ltd. Customer Support Center.
Recently, we have received numerous reports and complaints regarding suspected account theft incidents.
To prevent account theft damage, it is essential that you first strengthen the security of your account and in-game information (characters, etc.).
This can minimize related damage, and the recommendations for enhancing personal security are as follows.
(This also includes content previously announced through the Clean Campaign account management notice.)
1. Regarding Password Settings
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Periodically change your account password. [Go to Change Password]
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Set a secondary password within the game.
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Set separate passwords for specific GNJOY content (item shop, etc.).
2. Strengthening Security for Games You Do Not Use
- Most games currently serviced by Gravity Co., Ltd. can be accessed with a single [Integrated Account], and [G Cash] is also usable across all games. This means you may suffer damage such as unwanted terms of use agreement, character creation, or cash usage in games you do not wish to use.
To prevent such damage in advance through games you do not use, we recommend that you take usage restriction measures for those games.
Please note that for usage restriction measures or cancellation, you must verify your identity and submit a request through 1:1 inquiry, after which the request can be processed upon confirmation.
※ When submitting a [1:1 Inquiry], please select the category [Account Inquiry > Other Account Issues], and refer to the following information that needs to be included.
Account Name:
Name of Game Requesting Usage Restriction:
3. GnJoy MOTP Setup
Please refer to the above information and make efforts to strengthen the security of your own account and game information.
Additionally, the Customer Center's Account Theft Team is currently accepting reports of account theft damage. However, in order to receive a prompt response, customers must provide detailed information when submitting their damage report.
Please note that since data verification and related procedures are carried out based on the information you provide, if the information provided is insufficient or completely different from the data on file, your report may not be accepted.
Therefore, even though it may be inconvenient, please make sure to fill out each required item in detail when submitting your report.
For the procedures regarding submission/processing of account theft damage reports, please refer to the Account Theft page for related inquiries and to submit your damage report.
Please note that due to the large volume of inquiries currently being received, there may be some delay in responses and processing.
We appreciate your understanding regarding this matter.
Thank You.
Account Theft Team, Gravity Co., Ltd. Customer Support Center